Log file

[vojkny]

Hi,

I am having an issue with rotating MP4 files when they reach its maximum file size. It happens very often to me that the file rotates and then GoPro shows "Recording stopped".

• GX010127 11GB 35:12
• GX020127 11GB 35:12
• GX030127 5.2MB 1s

I used to use Samsung Evo card, but because of this issue I even bought Sandisk Extreme, which I can measure to be much faster in writing. However the problem persists.

I am using external battery, so it is not a battery issue and also it is not overheating. This happens regularly only when rotating the video files.

Is there a way to make GoPro log its issues? I can only see the qrlog.txt, but that does not help in this case.

[dnewman-gpsw]

That is not an known Labs issue. Contact support, you might need their help. Do a factory reset at least, and reformat the SD cards with the camera. That card is behaving like very slow media, as you are only averaging only 45Mb/s, a HERO13 with Labs can do 250+Mb/s reliably.

[vojkny]

I already did factory reset and as I said I already tried two different SD cards (Samsung and Sandisk).

It seems to me that "support" always just tell people to "use a better SD card".

That card is behaving like very slow media, as you are only averaging only 45Mb/s, a HERO13 with Labs can do 250+Mb/s reliably.

I don't understand this. I am having Sandisk Extreme Pro and I have Hero 11. I hope it is working faster than 45Mbps.

[vojkny]

And again: is there a way to enable some logs? it would be much clearer to know what is actually happening.

[dnewman-gpsw]

Are you running Labs?

If so run $SPED=2 and report what it says.

This is no other log to report what is failing, that behavior is not normal, so could be support issue (maybe camera replacement.)

[vojkny]

[dnewman-gpsw]

Okay, seems the SD is not the issue. Try this *BITR=160, HERO11 can safely run that bitrate. And temporarily run $64BT=1200 , which will force it to chapter every minute, record for 10-minutes to see it if fails.

If the camera has a (unique to it) failure on chaptering, you can almost eliminate chapters with *64BT=64000.

[vojkny]

$64BT=1200

superb, trying this now!

you can almost eliminate chapters with *64BT=64000

is this safe with respect to the sd cards and compatibility?

[vojkny]

I wrote to support. Could such logging maybe be implemented? I read a lot of similar issues, which may be caused by SD cards, so it may be helpful for the others.

[dnewman-gpsw]

*64BT=64000 is safe for your SD cards, it potentially reduces the load, not increases. Just uses a tad more memory on the HERO11, for which it has enough.